GDPR Privacy Policy
This is the privacy notice of Coeus Intelligence Ltd. In this document, “we”,”our”, or “us” refer to
Coeus Intelligence Ltd.
We are a Company Limited by Guarantee Registered in England No 16566251.
Registered Office: Riverbank House, 1 Putney Bridge Approach, London SW6 3JD
Introduction
1. This is a notice to inform you of our policy about all information that we record about you. It
sets out the conditions under which we may process any information that we collect from you, or
that you provide to us. It covers information that could identify you (“personal information”) and
information that could not. In the context of the law and this notice, “process” means collect,
store, transfer, use or otherwise act on information.
2. We regret that if there are one or more points below with which you are not happy, your only
recourse is to leave our website immediately.
3. We take seriously the protection of your privacy and confidentiality. We understand that all
visitors to our website are entitled to know that their personal data will not be used for any
purpose unintended by them, and will not accidentally fall into the hands of a third party. 4. We
undertake to preserve the confidentiality of all information you provide to us, and hope that you
reciprocate.
5. Our policy complies with UK law accordingly implemented, including that required by the EU
General Data Protection Regulation (GDPR).
6. The law requires us to tell you about your rights and our obligations to you in regards to the
processing and control of your personal data. We do this now, by requesting that you read the
information provided at www.knowyourprivacyrights.org
7. Except as set out below, we do not share, or sell, or disclose to a third party, any information
collected through our website.
The basis on which we process information about
you
The law requires us to determine under which of six defined bases we process different
categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant then we shall
immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change and of any new
basis under which we have determined that we can continue to process your information.
1. Information we process because we have a
contractual obligation with you
When you create an account on our website, buy a product or service from us, or otherwise
agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give
us. Some of this information may be personal information.We may use it in order to:
1.1. verify your identity for security purposes
1.2. sell products to you
1.3. provide you with our services
1.4. provide you with suggestions and advice on products, services and how to obtain the most
from using our website
We process this information on the basis there is a contract between us, or that you have
requested we use the information before we enter into a legal contract.
Additionally, we may aggregate this information in a general way and use it to provide class
information, for example to monitor our performance with respect to a particular service we
provide. If we use it for this purpose, you as an individual will not be personally Identifiable.
We shall continue to process this information until the contract between us ends or is terminated
by either party under the terms of the contract.
2. Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as
when you browse our website or ask us to provide you more information about our business,
including our products and services, you provide your consent to us to process information that
may be personal information.
Wherever possible, we aim to obtain your explicit consent to process this information, for
example, by asking you to agree to our use of cookies.
Sometimes you might give your consent implicitly, such as when you send us a message by e-
mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do
not use your information in any way that would identify you personally. We may aggregate it in a
general way and use it to provide class information, for example to monitor the performance of a
particular page on our website.
We continue to process your information on this basis until you withdraw your consent or it can
be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us admin@ipi.org.uk. However, if you
do so, you may not be able to use our website or our services further.
3. Information we process because we have a legal
obligation
We are subject to the law like everyone else. Sometimes, we must process your information in
order to comply with a statutory obligation. For example, we may be required to give information
to legal authorities if they so request or if they have the proper authorisation such as a search
warrant or court order.
4. Sending a message to our support team
When you contact us, whether by telephone, through our website or by e-mail, we collect the
data you have given to us in order to reply with the information you need. We record your request
and our reply in order to increase the efficiency of our service to customers. We do not keep anypersonally identifiable information associated with your message, such as your name or email
address.
5. Complaining
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to
that other person some of the information contained in your complaint. We do this as infrequently
as possible, but it is a matter for our sole discretion as to whether we do give information, and if
we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level
of service we provide, but not in a way that could identify you or any other person.
6. Cookies
Cookies are small text files that are placed on your computer’s hard drive by your web browser
when you visit any website. They allow information gathered on one web page to be stored until
it is needed for use on another, allowing a website to provide you with a personalised experience
and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your
browser. Others last indefinitely. Your web browser should allow you to delete any you choose. It
also should allow you to prevent or limit their use.
When you first visit our website, we ask you whether you wish us to use cookies. If you choose
not to accept them, we shall not use them for your visit except to record that you have not
consented to their use for any other purpose.
If you choose not to use cookies or you prevent their use through your browser settings, you will
not be able to use all the functionality of our website.
We use cookies in the following ways:
6.1. to track how you use our website
6.2. to record whether you have seen specific messages we display on our website
6.3. to keep you signed in our site
6.4. to record your answers to surveys and questionnaires on our site while you complete them
6.5. to record the conversation thread during a live chat with our support team
7. Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website
are recorded. We record information such as your geographical location, your Internet service
provider and your IP address. We also record information about the software you are using to
browse our website, such as the type of computer or device and the screen resolution. We use
this information in aggregate to assess the popularity of the webpages on our website and how
we perform in providing content to you. If combined with other information we know about you
from previous visits, the data possibly could be used to identify you personally, even if you are
not signed in to our website.
Disclosure and sharing of your information8. Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this
notice), we sometimes receive data that is indirectly made up from your personal information
from third parties whose services we use.
No such information is personally identifiable to you.
Access to your own information
9. Access to your personal information
9.1. At any time you may review or update personally identifiable information that we hold about
you, by sending us a request at admin@ipi.org.uk
9.2. After receiving the request, we will tell you when we expect to provide you with the
information, and whether we require any fee for providing it to you.
10. Removal of your information
If you wish us to remove personally identifiable information from our website, you may contact us
at admin@coeusintelligence.co.uk
This may limit the service we can provide to you.
11. Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall
first take reasonable steps to verify your identity before granting you access or otherwise taking
any action. This is important to safeguard your information.
Other matters
12. Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to
encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by
looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
13. How you can complain
13.1. If you are not happy with our privacy policy or if have any complaint, then you should tell us
by email. Our address is admin@coeusintelligence.co.uk
13.2. If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging
in good faith with us in a process of mediation or arbitration.
13.3. If you are in any way dissatisfied about how we process your personal information, you
have a right to lodge a complaint with the Information Commissioner’s Office. This can be done
at https://ico.org.uk/concerns/14. Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for
as long as required by us:
14.1. to provide you with the services you have requested.
14.2. to comply with other law, including for the period demanded by our tax authorities.
14.3. to support a claim or defence in court.
15. Compliance with the law
Our privacy policy has been compiled so as to comply with the law of every country or legal
jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your
jurisdiction, we should like to hear from you.
However, ultimately it is your choice as to whether you wish to use our website.
16. Review of this privacy policy We may update this privacy notice from time to time as
necessary. The terms that apply to you are those posted here on our website on the day you use
our website. We advise you to print a copy for your records.
If you have any question regarding our privacy policy, please contact us.